Migrating to Teams Phone: The Step-by-Step Technical Guide

By Helion Cloud Team

Operator Connect, number porting, IVR, CRM integration: here's how a migration to Teams Phone actually unfolds.

Decided to switch to Teams Phone? Here's how the migration actually unfolds, from technical preparation to cutover day.

Teams Phone: a modern PBX

Inbound and outbound calls, voicemail with transcription, call transfers, conferencing, IVR to greet callers, call queues. All from the Teams interface.

Operator Connect: deployment simplicity

Operator Connect links Teams to the phone network via partner operators. No need for on-premise SBC. Numbers are ported directly in Teams. Deployment in days. To compare costs with traditional telephony, see our detailed Teams Phone vs PBX comparison.

Microsoft integration

Call history integrates with Dynamics 365 CRM. Outlook contacts are accessible. Recording and transcription are native. A unified experience.

Savings and simplification

Eliminate PBX maintenance costs. Reduce telecom providers. Simplify billing. One tool for all communications.

Summary

Telephony-collaboration convergence is a reality with Teams Phone. Helion Cloud supports companies in migrating their telephony to Teams.

Sources and references

Microsoft Teams Phone Operator Connect

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