Migrating to Teams Phone: The Step-by-Step Technical Guide
Operator Connect, number porting, IVR, CRM integration: here's how a migration to Teams Phone actually unfolds.
Helion Cloud Team18 Nov 20255 min read
In this article
Decided to switch to Teams Phone? Here's how the migration actually unfolds, from technical preparation to cutover day.
Teams Phone: a modern PBX
Inbound and outbound calls, voicemail with transcription, call transfers, conferencing, IVR to greet callers, call queues. All from the Teams interface.
Operator Connect: deployment simplicity
Operator Connect links Teams to the phone network via partner operators. No need for on-premise SBC. Numbers are ported directly in Teams. Deployment in days. To compare costs with traditional telephony, see our detailed Teams Phone vs PBX comparison.
Microsoft integration
Call history integrates with Dynamics 365 CRM. Outlook contacts are accessible. Recording and transcription are native. A unified experience.
Savings and simplification
Eliminate PBX maintenance costs. Reduce telecom providers. Simplify billing. One tool for all communications.
Summary
Telephony-collaboration convergence is a reality with Teams Phone. Helion Cloud supports companies in migrating their telephony to Teams.
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